In a highly competitive inner suburban environment, including a discounter located 300m down the road, this pharmacy wanted to offer a more holistic approach to community pharmacy by focusing on a more personalised and preventative method of care.​

To support this approach, the pharmacy team made some big and bold decisions about what categories and products they would range and now provide 16 health programs.​

In order to deliver their pharmacy model, changes were needed in the delivery of the professional services including building additional consulting rooms, adding an area for compounding, giving space to the back of house functions and changing the workflow in dispensary operations. ​

We are pleased to see that this pharmacy has continued to grow and flourish with their approach.