We have been watching pharmacies continue the ‘professionalism’ of healthcare advice. It’s not that it wasn’t always there, the way in which it is delivered, at least from a customer perspective, is becoming more professional.
One of the most obvious signals is consulting rooms. However not all pharmacy consulting rooms are created equal. Part time office/ part time vaccination room isn’t wrong, nor is it positioning your business as providing expert health advice.
There is a general lack of guidance and national standards which could lift the overall perception of community pharmacy. The guidance is somewhat open for interpretation. What then, should the considerations be for adding or refurbishing consulting rooms?
To start with, we advise our clients to view it through 3 lenses:
Here are 8 considerations when creating your consulting room:
Remember that a well-designed pharmacy has a positive impact on your staff, your patients and your bottom line.