Effective communication a key success indicator

Having spent nine years traversing the country to visit pharmacies of all shapes, sizes, brands and management models, Pharmacium General Manager Marta Stybowski has truly seen it all – the good, the bad and the ugly.

Over that time, Marta has observed some key similarities and challenges across many of these businesses, and effective internal communication is certainly near the top of her list.

In this piece, penned for the July edition of Retail Pharmacy magazine, Marta explores the role communication plays in the function of a good pharmacy business and also introduces some strategies to help business owners better engage with their staff.

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